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F.A.Q.

Customer Questions

How do I place an order?

It’s simple, click on the products you fancy, select the quality you wish to purchase and click add to cart button. When you have completed adding all the items you would like to purchase click on check out button and fill out the required fields. You will then receive an email confirming your order with an order number.

How do I make payment?

Atarah Jewel offers the following payment options:
Eft, you will be requested to send through proof of payment to sales@atarahjewel.co.za. Once we have received your proof of payment and the transaction has reflected in our account, your order will be dispatched.Credit & Debit cards , Atarah Jewel accepts VISA and MASTERCARD.

How safe is it to use my debit/credit card?

Atarah Jewel makes use of payfast, we are committed to keeping your information safe and secure. We use Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this, the highest, level of encryption currently available.

How do I return my purchase?

Kindly refer to our returns policy for detailed instructions on how to get your goods returned.

How do I use my store credits?

You will be emailed a voucher code. This voucher code may be used for future purchases. Your store credits are valid for a period of 1 year. For any further queries please contact info@atarahjewel.co.za.